You've got questions, we've got answers
Where are you located?
The Brand Box Club is located just north of Atlanta, in Roswell, GA. Our Address is 875 Old Roswell Rd. E-300 Roswell, GA 30076.
How do I book reserve a space?
Members and non-members can book our space 24/7 online through our booking portal.
What are your available booking days/hours?
The Brand Box Club is open Tuesday-Friday 1-8 PM and on Saturdays by appointment. If you need to utilize our space outside of normal hours simply contact us and we will try to accommodate you.
How far in advance can I reserve space?
Reservations can be made 90-days prior to event date.
Do I have to use all of my hours each month?
No! Your hours can roll over- so if you wan to save up for a big shoot or event that will last multiple hours, let us know- we'd love to have ya :)
I'm out of town, can I utilize The Brand Box Club?
Our goal is to expand The Brand Box Club in multiple cities, but until then we would love to host you at our North Atlanta Headquarters. Please reach out and we'd be happy to point you in the right direction regarding accommodations.
What happens if my event goes over the time slot I have booked?
Setup and Breakdown are included in your booking time. If your event goes over the time you've booked, any extra hours will be deducted from your membership plan or charged to the credit card on file.
Is there a cleanup fee for events?
Renters are responsible for their own cleanup, or they can hire our cleanup crew for an additional $85. Failure to clean up after your event will result in a $85 clean up charge to the card on file.
I need to reschedule my booking. What's your policy?
You can conveniently reschedule your booking at least 12 hours in advance through the booking portal free of charge. 50% of the total amount booked is non-refundable but can be transferred to your new booking.
Rescheduled bookings hold a 100% non-refundable policy.
I need to cancel my event. What's your policy?
We understand that things happen. Should a booking be canceled 24 hours prior to the rental date, 50% of the amount paid is non-refundable, no exceptions. This amount can be applied to future bookings at The Brand Box Club.
If the rental is canceled less than 24 hours in advance, the entire amount of the rental is non-refundable, no exceptions.
Did we miss something?
Have a question that wasn't covered? We're here to answer! Fill out the form below and one of our staff members will get back to you.