FAQ

We're giving you the 411 on our products and services. 

Placing Your Order


How does BBC BRANDING's payment policy work?

We require our clients to submit payment in full before starting on their projects. We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

I placed my order, what happens next?

After placing your order, you will receive a receipt from us in the email you provided at checkout. Located at the bottom of the receipt, you will find links to our design form. Click the appropriate link associated with your purchase, and fill out the form to the best of your ability.

How important is the design form? Can't you just work your magic?

While we enjoy being creatively free when designing for our clients, we do not know each client's individual style and taste. The design form gives us insight into what your business is about, and how you want the image of your boutique to be portrayed in the public eye. That being said, our most creative work comes from clients that have taken the time to think about their business's image and communicates that clearly through their design form submission. Feel free to contact us if you have any questions about the design form or you are unsure of the direction you'd like your project to go.

How many drafts do you provide per project?

Once your design form is submitted, we draft an interpretation of your vision for your project, and email it to you for revision. From that point we allow unlimited minor changes to your project, contingent on the original direction given in your form submission. If a client wishes to change the overall direction of their project after it has began, a change fee might be incurred. Please Note: Client's are given a window of 3 days after the completion of the project to email us regarding revisions. Any revisions requested after this time frame will incur a change fee.

Placing Your Order


How long will delivery of my order take?

We work with an outsourced print house based in California, and the typical turnaround time for them to print and ship your project after it is designed and approved is about a week and a half. We do offer expedited shipping, please contact us for a shipping quote.

I need my order rushed, is this possible?

Yes! Please let us know via email that you need your order rushed, and we will accommodate you. Note that there might be additional shipping costs for expedited orders/deliveries.

What is your returns policy?

Because there is no way to “return” digital graphics or web design services. We have a zero returns policy. If you are unhappy about the quality of our printed materials, please email us and we will try our best to accommodate you with a reprint.

More Questions


If you have further questions, please feel free to contact us.

LET'S GET THIS PARTY STARTED

Head over to our products page to start your project with us!